SHIPPING & ORDERING 

We strive to process your order within 5 working days after we have received the payment. Please note we do not ship orders on public holidays. 

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We will email you a confirmation once your order has been shipped, including a tracking number if selected. Please allow 3-5 business days for domestic orders and 10-15 business days for international orders. The stated delivery time is estimated for within business hours. Please note deliveries during Christmas and New Years may take longer. 

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We do our best to ensure all deliveries reach their final destination safely however, this can sometimes be out of our control. Therefore we hold no liability for lost/damaged/delayed parcels. To avoid lost parcels, we recommend selecting tracked post or courier as your shipping option. *We do not ship to APO, FPO or DPO (U.S. military base) addresses.*

If you wish to ship to a country that is not listed in our "shipping destination option", please notify us via CHAT or CONTACT and we can make the arrangements. 

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Please note if a parcel is returned to Island Pepe ltd due to an unknown/unrecognizable address, it is your responsibility to have this redelivered and an additional delivery fee will apply.​​ 

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RETURN & EXCHANGE 

If for any reason you are dissatisfied with our product or wish to exchange for a different size, we are happy to assist you! We offer a 20 day return & exchange policy starting from the day of shipment; however, we cannot accept returns on change of mind/washed/worn clothing.
Only customers who receive a product with manufacturing faults and damage are entitled to a full refund. It is up to the customer to pay for return-shipping in the event of return or exchange. (Return info can be found in CONTACT)
All sale/clearance items are FINAL SALE. No return & exchange.