SHIPPING & ORDERING
DUE TO COVID-19 SHIPPING WILL TAKE LONGER THAN USUAL.
ESTIMATED TIME FRAME:
DOMESTIC (AUS) - UP TO 5 WORKING DAYS.
NEW ZEALAND - UP TO 3 WEEKS.
INTERNATIONAL - UP TO 4 WEEKS.
PLEASE PLAN AND ORDER AHEAD OF TIME.
We strive to process your order within 5 working days after we have received the payment. Please note we do not ship orders on public holidays.
We will email you a confirmation once your order has been shipped, including a tracking number if selected. Please allow 3-5 business days for domestic orders and 10-15 business days for international orders. The stated delivery time is estimated for within business hours. Please note deliveries during Christmas and New Years may take longer.
We do our best to ensure all deliveries reach their final destination safely however, this can sometimes be out of our control. Therefore we hold no liability for lost/damaged/delayed parcels. To avoid lost parcels, we recommend selecting tracked post or courier as your shipping option. *We do not ship to APO, FPO or DPO (U.S. military base) addresses.*
If you wish to ship to a country that is not listed in our "shipping destination option", please notify us via CHAT or CONTACT and we can make the arrangements.
Please note if a parcel is returned to Island Pepe ltd due to an unknown/unrecognizable address, it is your responsibility to have this redelivered and an additional delivery fee will apply.