We strive to process your order within 5 working days after we have received the payment. Please note we do not ship orders on public holidays. 

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We will email you a confirmation once your order has been shipped, including a tracking number if selected. Please allow 3-5 business days for domestic orders and 10-15 business days for international orders. The stated delivery time is estimated for within business hours. Please note deliveries during Christmas and New Years may take longer. 

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We do our best to ensure all deliveries reach their final destination safely however, this can sometimes be out of our control. Therefore we hold no liability for lost/damaged/delayed parcels. To avoid lost parcels, we recommend selecting tracked post or courier as your shipping option. *We do not ship to APO, FPO or DPO (U.S. military base) addresses.*

If you wish to ship to a country that is not listed in our "shipping destination option", please notify us via CHAT or CONTACT and we can make the arrangements. 

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Please note if a parcel is returned to Island Pepe ltd due to an unknown/unrecognizable address, it is your responsibility to have this redelivered and an additional delivery fee will apply.​​ 

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