We're a small family run business, not a big warehouse or corporation. Every piece is carefully printed and packed by us in Brisbane once your order is placed. All orders are dispatched within 3 working days. If you have purchased onesies or t-shirts we print each one with extra care using our Direct To Garment printer after your order has been placed. This printing method allows us to print only what we need and helps reduce excess inventory which could potentially go to waste. 

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We will email you a confirmation once your order has been shipped, including a tracking number. Domestic standard orders within Australia take 3-5 working days and express shipping 1-2 working days. Standard shipping to New Zealand takes 10-15 working days and all other international orders can take up to 4 weeks to deliver. The stated delivery time is estimated for within business hours. Please note deliveries during Christmas and New Years may take longer and we do not ship orders on public holidays. 

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We do our best to ensure all deliveries reach their final destination safely however, this can sometimes be out of our control. Therefore, we hold no liability for lost/damaged/delayed parcels. *We do not ship to APO, FPO or DPO (U.S. military base) addresses. *

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Please note that any customs or import fees charged by your destination country are the customer’s responsibility.

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If a parcel is returned to Island Pepe Ltd due to an incorrect, incomplete, or unrecognizable address, any additional delivery fees required to resend the order will be the responsibility of the customer.